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bba 2201
Course ID


Presents basic knowledge of organizational theory, human motivation, emotional intelligence, and workplace behaviors in order to analyze and determine the best methods for improving organizational behavior and related skill sets. This course focuses on the development of organizational theory and behavior and includes the study of a wide range of personality, workplace behavior, and related theories. Knowledge gained is intended for professional and personal application.


  1. Classify and summarize types of organizational theory.
  2. Classify and summarize human aspects of the organization (social responsibility, organizational morality, team/group functions, organizational morale, workplace motivation, and emotional intelligence).
  3. Define applied performance practices, and differentiate varying perceptions of behavior, social attributes, diversity appreciation, and performance indicators.
  4. Explain how the use of goal-setting, feedback, rewards, and reinforcement relate to performance.
  5. Examine aspects of teams including the structure, size, and design of teams and techniques for promoting effective team work.
  6. Identify and discuss barriers to communication as well as techniques to promote effective communication.
  7. Elaborate on functional and dysfunctional conflict and techniques used to manage conflict.
  8. Apply ideas about influence, power, and political tactics to achieve performance-related goals, consistent with ethical principles.
  9. Select and defend methods for using organizational structure and culture as well as leadership theories and styles to optimize employee motivation.
  10. Select, create, and defend strategies to overcome employee behaviors that are resistant to change.
bba 2201




Organizational behavior: Emerging knowledge, global reality (Rev: 6th ed.)

Publisher: McGraw-Hill/Irwin (2013)
Author: McShane, S. L., & Von Glinow, M. A.
ISBN: 978-0-07-811264-5

* Disclaimer: Textbooks listed are based on the last open revision of the course. Prior revisions and future revisions may use different textbooks. To verify textbook information, view the course syllabus or contact the AU Bookstore at gro.vnua@erotskoob